Posted Tuesday 11, October 2016 by adminsmile & filled under General News

Hi guys!!!

We thought we would share a very thoughtful and genuinely lovely testimonial that we have received from a client this week. We hope you enjoy reading it as much as we all did at S.M.I.L.E HQ 🙂

 

Anonymous Client

 I became aware of S.M.I.L.E whilst looking for support to help overcome my depression and anxiety as they were severely affecting my day to day life. It was my mum who originally contacted them via email to find out if they could help me. Since that first point of contact S.M.I.L.E have been nothing but understanding, supportive and welcoming. Declan replied to my mum the same day she emailed encouraging me to fill out the referral for so he could begin helping me. 

 

Once Declan had my details I was invited for an initial meeting early the same week. Attending this was particularly difficult as I was unsure if I would be comfortable discussing my problems with anyone. The room they use is small and welcoming and Declan has always created an atmosphere where I feel I can divulge my thoughts without fear of judgement since I first met with him. 

 

I have attended sessions with Declan weekly where I am free to discuss any topic I feel I need to. At my sessions Declan allows me to lead the conversation in whatever direction I need to helping me to process my emotions in my own time. The S.M.I.L.E office is my sanctuary for the duration of my sessions and if I don’t want to talk as much at one session it is reassuring to know there is someone to sit with me when I need it. The great thing about S.M.I.L.E is that they always cater to me as an individual- Declan comes up with ways for me to understand or process my thoughts and provides me with coping mechanisms that appeal to both my personality and learning style. If I am having difficulty with any challenges during the week I know I can always contact S.M.I.L.E and they will endeavor to help me overcome them by speaking to me either by email/phone or by arranging an additional session. 

 

The progress I have made since I started attending S.M.I.L.E is remarkable. With them I have a safe place to go to not only release my emotions but also to discuss them and, ultimately, move past them so I can live a healthy life. Declan is giving me the tools I need to recover and I have no doubt that without S.M.I.L.E’s support I would not have reached the stage I am at today. 

 

The work Declan and S.M.I.L.E are doing is completely invaluable in my community. They are providing a lifeline for those that need it most and may not otherwise receive it. I cannot emphasise enough the positive impact they are having on myself, and will surely be having on the lives of everyone they are helping. 

 

 

 

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